Conflict Management
Train your staff to de-escalate challenging, angry and aggressive clients.
Conflict management courses to build your group’s confidence and resilience to manage challenging customers and situations.
Over 17 years as a specialist conflict management training provider delivering interactive courses led by expert trainers at your venue or virtually.
Conflict Management Training
Who is this course for?
Perfect for all customer-facing staff who may have to deal with customer conflict as part of their role. Both public and private sector staff who need to be empowered to achieve positive outcomes from customer conflict.
What is included in this Course?
• Structure difficult conversations for the best results utilising words, phrases and tone.
• Maintain composure in challenging situations
• Read body language and use it to de-escalate conflict.
• Deal with abusive behaviour.
• Avoid common pitfalls that lead to conflict escalation
• Handle interactions with intoxicated and vulnerable people
• De-escalate confrontational situations to generate positive outcomes
Hands on experience
Interactive course delivery, so your staff have experience of utilising the techniques learnt in real world scenarios, relevant to them. Practise with our team of professional, highly experienced actors.
Conflict Training Company courses are highly participative workshops. Those taking part have a real opportunity to explore how they personally respond to conflict and practise their skills during individual and group exercises. We also promise some fun and lots of enthusiasm on all of our conflict management training courses.
